Refund policy

Refund & Returns Policy

At H&H Custom Works, all of our products are handmade and made to order. Because each item is crafted specifically for you, we are unable to accept returns or exchanges for buyer's remorse or incorrect selections made at checkout.

Damaged or Defective Items If your order arrives damaged or with a defect caused by our workmanship, please contact us within 7 days of delivery. We'll make it right — either by remaking the item or issuing a refund, at our discretion.

To report an issue, email us at orders@hhcustomworks.com with your order number and a photo of the item.

All custom and personalized orders are final sale. Please double-check names, spellings, and any customization details before placing your order, as we begin production shortly after purchase.

Processing & Turnaround Time Most orders are completed and shipped within 2-3 weeks. You'll receive a shipping notification with tracking once your order is on its way.

Questions? Reach out anytime at orders@hhcustomworks.com or through our contact page. We stand behind our work and want every customer to love what they receive.

To be eligible for a return or replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at orders@hhcustomworks.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@hhcustomworks.com.